Privacy Policy & Terms of Service

Privacy Policy
At Cienen we care about protection of your personal/business information and data. So we follow the requirements of European Union General Data Protection Regulation (GDPR) and other laws to protect your information and data in our company.

This Privacy Policy contains the information on how we collect, use and store information about you. If any part of this information is unclear to you, please do not hesitate to contact us to get more information.

We collect and store the following information for each of our customers:

- Name
- Email Address
- Phone Number
- Postal Address

These information except the Name can be edited anytime by you from Cienen customers area. You can request to remove your data from our servers anytime by contacting us. Your information will be used to contact you and improve our marketing strategies by locations. We need your Name and Email address to be able to provide our service to you but except these two options you can request for other data removal at any time by just contacting us.

We collect your information when you register in our website and place your first order. By registering in our website you accept that we contact you by email about service updates and special offers and you can easily unsubscribe at any time by using the unsubscribe button in the emails or by just simply contacting us.

We never share your information with any 3rd party for any reason except requests by court or law related agencies.

We delete all information for accounts that are inactive for 10 years. This means an account that has no active service for 10 years.

Our website is completely protected by SSL security and the data is encrypted and securely stored in our servers. You can recognize the encrypted connection in the address line of your browser that showing "https" instead of "http". So the data you submit to us can not be intercepted by third parties.

Our website may use cookies and these are small text files that are stored on your computer or device using the browser. They allow us to recognize your browser on your next visit and they clearly do no harm. We use cookies to make our website more user-friendly and to allow you to use all the features of our website. These cookies are not used to collect any personal information. Some cookies remain stored on your computer or device until you delete them. For more information please visit https://www.aboutcookies.org

When you use the contact form in our website to contact us we do not save your email and name to contact you about our future offers or anything like that. It will be used only to respond to your contact request.
Terms of Service
This is an agreement between you and Cienen.com for virtual private network communications services, related services and features. It is NOT a service for the commission of criminal acts. It is an anonymity and privacy service. You agree not to violate any laws of any jurisdiction you are originating from, or terminating into.

You agree to protect your username and password and our system from unauthorized use. You are responsible for all actions that occur on our servers where the login uses your user username and password.

You agree not to use the system for sending spam, port scanning, scanning for open proxies or open relays, sending opt-in email, unsolicited email or any type or version of email sent in large quantities even if the email is ultimately sent off of another server. You agree not to launch any pop-ups from our service. You agree not to attack in any way shape or form any other computer or network while on our service.

Actual service speed and quality may vary. The Service will attempt to be available at all times except for limited periods for maintenance and repair. However the Service may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited or curtailed. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the service or communications services or networks (e.g., T-1 lines or the Internet). We may impose usage or service limits, suspend service, or block certain kinds of usage in our sole discretion to protect users or the service.

Actual network speed will vary based on configuration, compression, network congestion and other factors. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

We do not save logs of any user activity (sites visited, DNS lookups, emails etc.) We only save logs of access attempts to our servers (for security and troubleshooting), session duration and bandwidth used.

We do not get involved in any form of censorship. We do not give your personal info to any third parties. We do not cooperate with any requests for information unless we are ordered by a court of competent jurisdiction and the vast majority of these requests would not be from a court of competent jurisdiction. We will protect you to the max and our system is setup to automatically do so. There are hundreds of good reasons for being anonymous and we respect them fully. Hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, phishing, and/or any conduct deemed illegal or unwanted shall be subject to suspension or termination. Users are responsible for the proper secure configuration of their services and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.

This is the whole agreement. From time to time, We may post a new terms of service that will become binding and it is the responsibility of the users to periodically check for new terms of service.